Information and communication technology (ICT) underpins all industry sectors.

Information management enables companies and individuals to understand their customers and allows individuals to access information useful to them.

Communications allows individuals and machines to access, act on and change information.

Technology, including devices, electronic systems and software, enables information to be created and managed and communicated between users is the focus of this area of enabling technology.

ICT is essential to almost every aspect of business and human machine interaction. The EU estimated that 47 percent of productivity increase across all sectors would come from the application of ICT to business.

Where ICT will have a significant impact:

• Data analysis and management
• Cloud computing
• Social networking and Applications
• Customer self service
• Security