Accessibility
Accessibility statement for the Scottish Enterprise website
We want to make our services accessible to everyone who could benefit from them, irrespective of any disability they may have.
Scottish Enterprise is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to the Scottish Enterprise website, https://www.scottish-enterprise.com. Other websites we manage, such as Scottish Development International and Find Business Support, have their own accessibility statements.
AbilityNetopens in a new window has advice on making your device easier to use if you have a disability.
Contents
Preparation of this accessibility statement
This statement was prepared on 29 December 2023. It was last reviewed on 31 January 2024.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 opens in a new window AA standard, due to the non-accessible content listed on this page.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Users have to tab through the entire page to access the live chat window. This fails WCAG success criterion 2.4.3 (Focus order).
How we tested this website
We used the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible our site is. We have an in-house accessibility lab and testing team, who test new features and changes to the site for accessibility issues.
Where possible, we try to test our websites with disabled users to identify and address any issues.
This website was last tested in December 2023 by our internal team.
What we're doing to improve accessibility
The issue with the live chat window may take longer to fix as this is an external tool. We’re aiming to fix this by April 2024.
We regularly test and review this website to check for new issues. We’re currently working towards the new Web Content Accessibility Guidelines version 2.2opens in a new window, and aim to be compliant by March 2024. We’ll add any new issues we identify to this statement and aim to fix these as soon as possible.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us using these contact details:
- enquiries@scotent.co.uk
- 0300 013 3385 (calls charged at local rates)
- 0141 846 0200 from mobile phones or if outside Scotland
Or, you can submit an enquiry using our enquiry form.
If you're deaf or hearing impaired, you can use your textphone to contact us through Relay UK, or you can search for Relay UK on the App Store for iPhone or iPad and at Google Play for Android.
Reporting a problem
You can use the same contact details to report an accessibility problem on this website.
If you've contacted us regarding accessibility and are still dissatisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it.
The SPSO cannot normally look at:
- A complaint that has not completed our complaints procedure (so please make sure it has done so, before contacting the SPSO)
- Events that happened, or that you became aware of, more than a year ago
- A matter that has been or is being considered in court
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) opens in a new window .
Prefer to use a language other than English?
Scottish Enterprise is committed to ensuring accessibility for everyone. If you’d prefer to contact us in a language other than English, you can submit your enquiries in other languages, including Gaelic.
If you need help or want to find out more about language options, including languages not listed here, please get in touch. We’re here to support your needs and make it easy for you to communicate with us in the language of your choice.
To get in touch, submit an enquiry using our enquiry form.