Enquiries

When you make an enquiry to the Scottish Enterprise (SE) enquiry service, it will be processed in the following ways.

Personal information processed

SE collects the following types of personal data:

  • Identity data
  • Contact data

Source of personal information

Your direct interactions with SE are a source of personal information.

The purpose for processing

SE collects personal data for the following purposes:

  • To keep you informed of the status of your enquiry
  • To answer your enquiry/complaint
  • To respond to freedom of information requests
  • To exercise data subject rights
  • To respond to data subject rights requests
  • To create a new customer record

If you proceed to receive funding and support from us your personal information will be processed as described in our funding and support category.

Lawful grounds

SE collects personal data for the following legal reasons:

  • Contractual
  • Legal obligation

Consequences of not providing the personal information

If you do not give us personal information, we will be unable to answer your queries.

We will also be unable to meet our legislative requirements under the following areas:

  • Freedom of Information (Scotland) Act 2002
  • Environmental Information (Scotland) Regulations 2004
  • The INSPIRE Regulations 2009
  • The General Data Protection Regulation 2016/679
  • The Data Protection Act 2018

How long we will keep your personal information

Your personal information will be retained for a period of two years after your enquiry is answered, or as part of our legal requirements. If there is a continuation of service, (e.g. funding and support) your personal information will be retained as per the details of that service.

Find out more about how we use your information.