Customer service

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We're committed to delivering a first class service to all of our customers while making the biggest impact on the Scottish economy and providing the best value for the public purse.


We welcome feedback on every aspect of our business. We also welcome comments on our standards of service and your view on how we are performing against them. You can contact us or write to us at:

Scottish Enterprise
SE enquiry service
Caspian House
2 Mariner Court
8 South Avenue
Clydebank Business Park
G81 2NR

We also provide a number of other opportunities for feedback:

  • Focus groups
  • Annual review forum
  • Customer surveys
  • Through any member of staff

We hope you don’t need to complain but if you do, follow our complaints procedure.

Complaints procedure

Customer charter

Our customers deserve the highest level of service from us and we aim to deliver just that. Here we set out the level of service you can expect to receive when you work with us.

Our customer charter details our standards of service.

Read our customer charter

Customer panel

We're always keen to listen to what our customers have to say. Join our customer panel to comment and feedback if you're interested in telling us:

  • What matters to your business
  • What you think of our products and services

We ask in advance about the activities we’d like you to take part in - and you can opt out at any time.

Join our customer panel