Requests and feedback

Find out how you can get involved with the work Scottish Enterprise carries out and how to make enquiries.

Community participation request

Participation requests are one part of the Community Empowerment Act 2015 and allow community bodies to ask a public authority, like Scottish Enterprise, to be involved in decisions and put forward their ideas for how services could be changed to improve outcomes for their community.

This does not replace other ways of getting involved, such as our Customer Panel. You can register your interest in joining our customer panel by filling in an enquiry form.

How to make a participation request
You can only make a request as part of an eligible community body – you can download a guide to Participation requests from the Scottish Government.

To make a request, complete the form on pages 24-25 of the guidance and email it to us at enquiries@scotent.co.uk
If you need any help in completing your request, please get in touch.

 

Customer charter

We're committed to delivering a first-class service to all of our customers while making the biggest impact on the Scottish economy and providing the best value for the public purse.

We ensure that our products and services are open to all regardless of age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

If for whatever reason you're not satisfied we want to hear from you.

Get in touch

 

Complaints

Below is a quick step-by-step guide to our complaints procedure.

You can make your complaint in person, by phone, by email or in writing. We have a two-stage complaints procedure. We'll always try to deal with your complaint quickly but if it's clear the matter will need a detailed investigation, we'll tell you and keep you updated on our progress.

Write to us at the address below:

Scottish Enterprise
Enquiry Fulfilment and Research Service,
Caspian House,
2 Mariner Court,
8 South Avenue,
Clydebank,
G81 2NR

Or phone: 0300 013 3385

Email: enquiries@scotent.co.uk

Stage 1: frontline resolution
We'll always try to resolve your complaint quickly, within five working days if we can. If you're not satisfied with our response, you can ask us to consider your complaint at Stage 2.

Stage 2: investigation
We'll look at your complaint at this stage if you are dissatisfied with our response at Stage 1. We also look at some complaints immediately at this stage, if it's clear that they're complex or need detailed investigation.

We'll acknowledge your complaint within three working days. We'll give you our decision as soon as possible. This will be after no more than 20 working days unless there is clearly a good reason for needing more time.

The Scottish Public Services Ombudsman (SPSO)
If, after receiving our final decision on your complaint, you remain dissatisfied with our decision or the way we have handled your complaint, you can ask the SPSO to consider it.

Contact the SPSO

Information request

As a Scottish public body, Scottish Enterprise (SE) complies with the Freedom of Information (Scotland) Act 2002, which is enforced by the Office of the Scottish Information Commissioner.

Find out how to submit a request for information.

 

Have your say

What are the main challenges facing Scottish businesses today? What support would you like to see in the future to help grow your business? Have your say. Get involved by joining our customer panel group.

We're looking for your help in testing our new online services, so that they're designed to best meet the needs of businesses.

Your involvement is vital - what we develop must be right for you and your business.

Help us transform the way you'll apply for, access and manage funding and support from Scottish Enterprise in the future.

Register your interest in the customer panel

You can opt out at any time and if you'd rather speak to us before registering your interest, you can call our customer research team on 0300 013 3385.