Service design, Delivery and assurance specialist

Main Content

Scottish Enterprise (SE) is Scotland’s main economic development agency. We help Scottish businesses to grow nationally and internationally, to become more efficient and innovative, and to access the funds they need to develop. We also attract overseas companies to invest in Scotland.

Our digital transformation programme is changing the way we deliver our services, making it easier for customers to do business with us and create wider economic impact.

The difference you'll make

We're bringing all our digital activities in-house. This role is part of a new team that will be responsible for ensuring delivery of our services, and providing support to all users.

This new team will:

  • Establish Scottish Government digital assessment standards
  • Measure our services against these standards to ensure they meet customer needs and perform as expected
  • Define the process for continuous service improvement
  • Manage the delivery of support services for customers and colleagues who use our digital services

As part of this new team you’ll work with colleagues across the organisation. You'll develop processes that will enable the work of your team, and provide confidence for all users of our digital services.

You may also directly provide customer and staff support, which at times can require out-of-hours working.

The qualities you'll bring

We're looking for people who understand the issues customers face while working in a digital environment. A technical background may be helpful, but the key requirement is your ability to understand and analyse problems. You should also be able to communicate solutions clearly and simply — in writing and verbally.

Importantly, you'll have a keen eye for detail and an acute understanding of monitoring and quality issues, and how these can be maintained and developed. You'll be a strong team player with experience in project management and the use of agile and Lean techniques.

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Job title: Service design, Delivery and assurance specialist
Salary: £39,841 - £46,651
Location: Glasgow
Department: Service design, Delivery and assurance
Grade: 6
Duration: Permanent
Closing date: 21 June 2018
Job ref no: 18687